Contacting Customer Service

We offer multiple levels of support to all of our customers. Please use the most convenient method to contact us, and we will be happy to help you! The following services are available for customer support:

• Email support: ebay@visiondecor.com Please allow up to two business days for an email response, not including weekends or holidays.
• Phone Support: 1-877-68DECOR (1-877-683-3267) Ext. 100. Phone Support is available Monday - Friday, from 10am to 5pm PST. Due to volume, your phone call will be answered in the order it was received.
• Live Chat: Live Chat service provides immediate help, free of charge. The office hours for Live Chat support are Monday - Friday, from 10am to 4pm PST. Due to volume, not all chat inquiries can be answered immediately. If you are unable to contact a Customer Service representative via Live Chat, we apologize and ask that you please try again.

Live chat by Boldchat for immediate assistance, operators are here to help you Live! from 10am to 5pm PST, Monday through Friday:

We can assist you on locating an order, answering specific questions regarding a product, placing a secure order for you, or assisting you in post order fulfillment needs.  Contact us Live by clicking the button above.